Questions & Answers

You can only place orders with us online. To do so, add the desired products to your shopping cart and complete your order at checkout. Please carefully check your contact details before finalizing your order.

We offer the following payment options.

• PayPal
• Klarna
• Instant bank transfer
• Google Pay
• Apple Pay
• Mastercard
• Visa
• Shop Pay
• Union Pay
• American Express

After placing your order, you will receive an order confirmation via email. This email contains all the important information such as your billing and shipping address, the products you selected, and your chosen payment method. Once your order has been shipped, you will receive a separate email with the tracking information.

You can view all relevant information about your order in the order confirmation.

Only our team can make changes to your order. Therefore, please contact us promptly after placing your order at info@leavepcos.de. If your order hasn't yet been shipped, we can make the change.

Order cancellations can only be processed by our team. Therefore, please contact us at info@leavepcos.de for cancellation requests. We can only process a cancellation as long as the order has not yet been shipped. Once the cancellation is complete, you will receive a cancellation invoice.

Shipping conditions: Delivery of goods is available within the EU and Switzerland. Certain countries are excluded.

The goods will be shipped using the services of Deutsche Post and DHL.

Shipping costs (including VAT)

Domestic deliveries (Germany): Deliveries within Germany are free of charge for orders over €25. For orders under €25, we charge shipping costs of €3.90.

For deliveries to other EU countries, a flat shipping fee of €5.99 applies regardless of the order value.

For deliveries to Switzerland, a flat shipping fee of €9.99 applies regardless of the order value.

You can find more information about shipping in our shipping information .

We ship with Deutsche Post & DHL Go Green. As soon as we ship your order, you will receive a separate shipping confirmation including tracking information via email.

Unless otherwise stated in the respective offer, delivery within Germany takes 2-5 days, and international deliveries take 5-12 days after conclusion of the contract (or, if prepayment is agreed, after receipt of your payment). Deliveries are not made on Sundays or public holidays.
If items with different delivery times are ordered, we will ship the goods in one combined shipment unless we have made other arrangements with you. In this case, the delivery time will be determined by the item with the longest delivery time.

Once your order has been shipped, you will receive a separate email with the tracking information.

Yes, delivery to a Packstation is possible. Please follow the DHL instructions " How to receive your parcels at the Packstation ". It is important that you address your order to a Packstation correctly as described in the DHL instructions.

Changing the delivery address after placing an order can only be done by our team. Therefore, please contact us promptly after ordering via info@leavepcos.de. If your order has not yet been shipped, we can make the change.

After placing your order, you will receive an order confirmation via email. This email contains all the important information such as billing and shipping addresses, and your selected products.
as well as your chosen payment method. Please carefully check the accuracy of your contact details, which were provided during the ordering process. This is the only way to ensure smooth shipping. As soon as
Once your order has been shipped, you will receive the tracking information in a separate email.

Delivery times may vary depending on the selection and quantity of items. If you experience any unexplained delays, please contact us at info@leavepcos.de. We will find the best solution for you.

You can cancel your order within 14 days of receipt without giving a reason. Since our products are perishable food items, we carefully inspect every return. Therefore, please ensure that the return is unopened and undamaged. You can find more information about cancellations in our cancellation policy .

Returns can be sent using the shipping provider of your choice. Please ensure that the items are unopened and in perfect condition. We also recommend against sending returns with postage due, as these are neither insured nor trackable. If you have any questions, please feel free to contact us at info@leavepcos.de. You can find more detailed information about returns in our cancellation policy .

You are responsible for return shipping costs. Further information regarding your right of withdrawal can be found in our cancellation policy .

You can send the return to the following address:

Leave PCOS GmbH

Unterer Reihberg 3

64711 Erbach

Germany

info@leavepcos.de

You can find more information about cancellation in our cancellation policy .

Exchanges are generally possible. If you would like to exchange the product, please contact us at info@leavepcos.de. We will find the best solution for you.

After receiving and inspecting the returned item, we will refund the amount via the payment method selected at the time of purchase. Processing is completed within a few business days.

Changing your contact details after placing your order is only possible through our team. Please carefully check the accuracy of your order information. If any errors have crept into your personal details or delivery address, please contact info@leavepcos.de. We will try to correct the information before shipping.

We have some interesting books in our selection. You can find more information here .

Our products are manufactured, bottled, and packaged in Germany. We do not use any release agents or other unnecessary additives.

The Inosivar formula is identical in both powder and capsule form. The only difference with the capsules is the additional vegan capsule shell. This allows you to choose the method of administration that offers the greatest convenience. For example, the capsule form simplifies dosing and makes it easier to take when traveling. Furthermore, the capsule can be opened and the powder taken as usual.

For simplified dosing of Inosivar in powder form, a dosing spoon (2g) is included with every order of powder.

We always strive to maintain our product stock levels. However, should some products be temporarily unavailable due to high demand, we will inform you directly on the respective product pages when they are expected to be back in stock and available for delivery. Depending on product availability, pre-orders may also be possible.

We take problems with our products very seriously. Please feel free to contact us anytime at info@leavepcos.de.

We provide the recommended dosage and intake of our products on the respective product page and on the product label.

We always ensure that our products have a sufficiently long shelf life. Furthermore, we indicate the best-before date on the label of every product.

Our product reviews show you feedback from verified buyers. We're happy when our products work for you, so we're very grateful for your feedback. You can leave a product review directly on the respective product page under "Reviews." Additionally, you'll receive an automated email after every order with the option to leave a review.
to be submitted via the email form.

We are interested in long-term collaborations. For larger order quantities, for example for medical practices and seminars, please contact us at info@leavepcos.de.